FAQ — 30 questions

zyvar.ca explains Zyvar's approach, services, pricing and Plan Advisor. Community sites such as belleville.zyvar.ca provide local business discovery, published listings and eligible business account services. The content and available features can differ by community.

Open your community's Zyvar site and use the search form on its home page. The Discover page shows local results and lets you browse categories. The Discover subscription plan for business owners is a separate service.

Visit the Communities page to see which community sites are publicly available. A community may be in preparation or testing before its local search, listings and business services are available. Do not treat a staging site as a live community.

Listings are published for specific communities after review. A business's presence in one location does not automatically create a listing or paid service in every other community.

A search can use your words and selected category to find relevant published local information. Result coverage can vary by community, available data and provider availability. Zyvar does not promise that every local business will appear or that a result is a recommendation.

No. An unclaimed profile may show limited factual information. A business-controlled listing follows an account, review and publication process; a verification label should be read in the context shown on that listing.

Use the For Business page on your community site or contact Zyvar support. Zyvar may ask you to verify your authority to act for the business. Publication and corrections remain subject to review.

No. Keep your website and other public business profiles accurate. Zyvar adds a local discovery presence and, where available, managed guidance about how people find and understand your business.

No. Customer demand, search systems and third-party sources change. Zyvar works to make business information clearer and more useful, but cannot guarantee placement, inquiries, sales or revenue.

Discover provides a managed Business Presence and foundational guidance. Growth adds more frequent search-intent and content guidance. Accelerate adds deeper competitive and conversion work. Multi-Market & Custom is scoped with Zyvar for more than one location or community, integrations or other special requirements. Availability is confirmed before activation.

Use the Pricing page and your checkout summary for the current Canadian-dollar price, applicable taxes, billing interval and included scope. An accepted custom proposal defines any tailored service; do not assume every plan is available in every community.

The Plan Advisor on zyvar.ca recommends a service level based on your answers. An eligible Belleville recommendation can continue to a summary on the community site, where you review the monthly price, subscription terms and privacy notice before Stripe checkout. Other recommendations may lead to an assisted conversation.

No. Payment starts account setup and onboarding. You submit business information, and Zyvar reviews it before any controlled listing publication.

The service Terms set the applicable billing rules. The standard monthly arrangement bills in advance from successful initial checkout, including onboarding, and renews monthly until cancelled. Request cancellation through an available billing control or email [email protected] from your account email with the business name. Cancellation stops renewal at the end of the paid period; receipt time determines whether the next renewal should be stopped. Review the Terms presented at checkout and any accepted custom proposal.

Use Support on your community site for account, billing or listing help. For general questions before you have an account, use Contact on zyvar.ca. Never send passwords or complete card details in a support message.

Choose the assisted Multi-Market path when you need active support for multiple locations or communities, or a tailored scope. Your actual markets, services, rollout and price are set out in a proposal before a private checkout is offered.

Where a one-time report is offered, its scope, price, deposit if any, remaining balance and delivery terms should be shown in the specific order or proposal. A report purchase does not by itself create a monthly subscription.

Early Adoption is a limited, separately accepted participation program. Where offered, its invitation defines the duration, no-charge scope and participation expectations. It does not automatically convert to a paid plan. Reports, standard subscriptions and custom proposals are separate purchase paths.

The standard service Terms do not ordinarily refund unused days after voluntary monthly cancellation. Billing errors, duplicate charges, services Zyvar cannot deliver and mandatory legal rights are treated separately. Contact support about the particular charge; a custom order may have its own accepted provisions.

Stripe sends recovery emails and retries payments during the configured one-month recovery period. If recovery is exhausted, we suspend paid service and keep the subscription available for recovery. Your listing becomes private and loses client priority; your business may remain an ordinary non-client search result. You can still log in for billing and support. Settle outstanding amounts and any charge for resumed service before the end of the following calendar month to restore service on the existing subscription. Updating a card alone is insufficient. If unresolved at that deadline, we close the service account and cancel the subscription. A limited listing/setup archive is retained privately for 60 more calendar days, then deleted; a later return requires a new subscription and fresh onboarding.

No. If your accepted order uses a deposit and balance, it states the total amount, taxes, each payment stage and delivery conditions. The deposit is credited toward that order; any remaining balance is separate. A deposit is not automatically non-refundable, and a report does not create recurring billing.

Zyvar routes the information you submit through the available contact feature for that listing. The business is responsible for responding and for its own subsequent handling of your inquiry. Avoid including sensitive information unless the form specifically requests it.

FastResponse is designed as an optional notification to an enrolled business recipient when a visitor submits a relevant inquiry. It is not a visitor marketing SMS list. SMS availability is confirmed during enrollment and requires separate recipient consent and number verification.

Before SMS can be enabled, the business recipient must make a separate affirmative choice to receive Zyvar FastResponse inquiry notifications at the designated mobile number. Providing a number or accepting general website terms alone does not enroll that number. Consent applies to this notification program and can be withdrawn. If another person will receive the messages, that recipient must complete the consent process.

For an enabled FastResponse SMS program, reply STOP to opt out, HELP for help, or contact [email protected]. SMS withdrawal does not cancel a subscription. Re-enrollment requires a fresh consent choice and current eligibility. Message frequency depends on inquiry activity, and carrier message and data rates may apply. SMS notification is optional and subject to availability.

The shared service policies are at zyvar.ca/legal/terms and zyvar.ca/privacy, with accessibility at zyvar.ca/accessibility. The marketing website's Terms of Use do not replace the separate subscription terms linked at checkout. Review the notice shown for the service you are using.

Contact Zyvar with the relevant page or service and enough detail to investigate. Do not include passwords or unnecessary sensitive information. Zyvar may need to verify identity before fulfilling a personal-information request.

It describes how AI-assisted systems can find, understand, describe or cite a business in response to a relevant question. Their outputs can change, so no one can promise a particular mention or recommendation.

No. AI Visibility Notes are educational updates. Signing up for them does not create a business listing, individualized monitoring or a paid client relationship.

Use the Library for general education, Pricing and the Plan Advisor for business services, your community site for local search, or Contact when your question needs a person.