Who is responsible and what this covers
Nevara Ventures Inc., operating as Zyvar, is responsible for personal information it processes through zyvar.ca, Zyvar community sites, account services, reports and FastResponse. Contact [email protected] with the subject Privacy for questions, access requests or complaints.
A business receiving your inquiry is responsible for its own subsequent handling of the information. This policy does not govern that business's independent systems or an external site you choose to visit.
Information we handle
Account and business information may include names, email addresses, organization membership, business contacts, listing details and content, account identifiers and support correspondence. Public listing information may come from the business or identified public sources.
An inquiry may include the contact details, location, service category and message you enter, together with the destination business and submission time. Do not include passwords, payment-card details, health information or other unnecessary sensitive information in an inquiry. FastResponse does not accept file attachments.
Subscription and report records include the purchased scope, invoices, payment status, Stripe references and Terms acceptance evidence. Card details are entered on Stripe's payment interface; Zyvar does not ask for complete card details in support messages.
FastResponse records include the recipient's designated number, verification status, consent disclosure/version, time and scope of consent, withdrawal events and delivery metadata. Security and technical records may include IP addresses, browser details, timestamps, request identifiers and error information.
Why we use information
We use information to operate discovery and accounts, review and publish listings, fulfil orders and reports, route inquiries to the chosen business, administer billing, provide support, prevent abuse and meet applicable obligations.
Notification and verification data are used to administer recipient preferences, verify number control, send permitted alerts, honour opt-outs and maintain evidence. Consent to FastResponse is separate from acceptance of subscription Terms and from optional promotional or educational updates.
Where search or AI-assisted functionality uses an external provider, the submitted search query and necessary context may be processed to produce results. Avoid entering confidential or sensitive personal information into public search. A feature-specific notice will explain materially different uses before information is collected.
Public information and inquiry recipients
Published listing content is public and may be indexed or copied by search services and other visitors. Submit only information you have permission to publish. Ask support to correct inaccurate public information or review an unclaimed profile.
Submitting an inquiry authorizes Zyvar to route it to the business identified in that form for the requested response. That business may retain its own copy. Zyvar cannot delete independently held copies on its behalf; contact the business about its practices.
Providers and international processing
Zyvar uses service providers for infrastructure, authentication, payment, email, messaging and other functions necessary to operate the service. These include Clerk for authentication, Stripe for payments and, when SMS is enabled, Twilio for number verification and messaging.
Twilio and telecommunications providers process the recipient number and the message or verification information needed to deliver the service. Provider policies are linked below. Zyvar remains accountable for information under its control and limits provider access to the relevant purpose.
Some providers and their support operations may process information outside Canada, where local laws and lawful government access may apply. Do not assume every copy stays in Canada. Ask support for information about providers relevant to your service.
We do not sell personal information. We may disclose information when legally required, to investigate misuse or protect rights and security, or as part of a business transfer subject to appropriate confidentiality and privacy safeguards.
Cookies and optional communications
Essential cookies and similar technologies support sign-in, sessions, security and site preferences. Additional information is available in the Cookie Policy. Optional analytics or communications must follow the choices presented for the relevant feature.
Educational or promotional email enrollment is separate from an inquiry or subscription purchase. Use the unsubscribe option in those messages or contact support. Necessary account, billing and requested service communications may continue.
FastResponse choices and withdrawal
SMS enrollment requires a separate affirmative choice by the recipient and verification of the designated number. The recipient can withdraw by replying STOP, contacting [email protected] or using available account controls. Reply HELP for program assistance. Withdrawing SMS consent does not cancel the underlying paid service.
Zyvar records opt-out events and suppresses further notifications within its control. A final confirmation may be sent. Renewed enrollment must satisfy the current consent and verification requirements; entering a new number does not carry over consent from the old one.
Retention, deletion and safeguards
We retain information only for as long as needed for its stated purpose, legal obligations, security, accounting and dispute handling. Active account and billing records may need to remain after a subscription is cancelled. Consent and suppression evidence is kept separately from inquiry content so withdrawal can continue to be honoured.
FastResponse inquiry content is intended for short-lived operational use. Specific retention periods and deletion controls must match the notice presented for the enabled service. Ask support about a particular record or request deletion. Legal holds and independently retained recipient copies may affect what can be deleted.
We use reasonable administrative and technical safeguards and restrict access according to role. No internet transmission or storage system can be guaranteed completely secure. Please report suspected exposure to support without sending additional sensitive data.
Your requests and complaints
You may request access to your personal information, corrections, information about its use and disclosure, or withdrawal of consent where applicable. We may verify identity using proportionate information before acting. Withdrawing information essential to a service may prevent us from continuing that service.
We will explain any lawful exception that prevents us from fulfilling a request and respond within applicable requirements. If a concern remains unresolved, you may contact the Office of the Privacy Commissioner of Canada or the regulator responsible for your jurisdiction.
Policy changes
We will publish material changes with a revised version and notify affected users where appropriate. If a proposed new purpose requires fresh consent, we will seek it before using the information for that purpose.